Frequently Asked Questions

You book a session through the web, choose your convenient time, and at the scheduled hour, you join a live video call with the MkUp artist you selected. The MkUp artist will guide you step-by-step to create the look you want - using the MkUp products you already have at home.

That’s exactly why we added smart filters. You can choose a MkUp artist based on rating, reviews, experience, spoken language, style, and of course - price.With many talented MkUp artists on the platform, we’re confident you’ll find the perfect match.

Once you book your session, you’ll receive a short product checklist. It includes essential basics that are hard to skip, and a few optional extras that can enhance your final look. If you’re missing anything important or want to stock up, you’re welcome to do so ahead of time - based on your budget, of course.

You can choose between a 60-minute or a 90-minute session, depending on your needs and the occasion you’re preparing for.

Absolutely! When resighting, you can add the option to receive a recording. The video will be sent to you right after the session, so you can revisit the tips, techniques and steps anytime

Definitely MyMkUp is designed for everyone - whether it’s your first time applying MkUp, or you’re simply looking to refresh your skills and explore new styles with professional guidance.

MyMkUp gives you added value that other traditional services don’t - independence, learning, and cost savings. Instead of relying on someone else to do your MkUp, you learn how to do it yourself, with expert guidance, in the comfort of your own space. You’re not paying for travel, equipment, or high-end service fees - just personal coaching that fits your needs and your budget.It’s more convenient, more accessible, and leaves you with skills you can use again and again.

Definitely. Whether you’re getting ready for a night out, a party, a date, a photoshoot, a wedding, or an important job interview - MyMkUp helps you look and feel your best, no matter the occasion.

Absolutely anyone. MyMkUp is for anyone interested in learning and applying MkUp - regardless of gender, background, or level of experience.Beauty belongs to everyone!

It’s super easy. Just open the web, browse the list of MkUp artists, and choose one based on rating, experience, language, style, and price. Pick a date and time that works for you, complete your booking and payment - and that’s it. On the day of your session, you’ll meet the MkUp artist on a live video call and get personalized, step-by-step guidance.

No problem! Once you’ve booked a session, you can directly message the MkUp artist through the app to reschedule, based on both your availability. If you need any further assistance, feel free to reach out to our support team via the “Contact Us” section. We’re always here to help!

Payments are processed securely through the app using trusted payment gateways. You can pay using credit cards or other available payment methods. Your payment information is encrypted and never shared with third parties.

Absolutely. You can include any skin sensitivities or allergies in your profile or directly message the MkUp artist before your session. This helps ensure the artist uses appropriate products and techniques tailored to your needs.

Absolutely! Our expert MkUp artists will carefully assess your skin type and your style during the session to provide you with personalized product recommendations tailored just for you! Whether you have dry, oily, sensitive, or combination skin, they’ll suggest the best products that enhance your natural beauty and keep your skin healthy. In any case, feel free to ask any questions during or after the session - we’re here to help you look and feel your best every step of the way!